OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
61 ratings and 45 comments received in the last 90 days.
01 August 2025
Jennifer Cunningham during the selection and purchasing of the mini was a great help.
19 July 2025
Friendly, knowledgeable, understanding and professional sales, management and admin team who came together to make ordering to delivery and pleasurable experience
15 June 2025
My sales consultant, Callum was excellent throughout.
14 June 2025
Fantastic
11 June 2025
Laura the advisor was extremely knowledgeable and helpful and is a real asset to Fairbairns in Irvine.
06 June 2025
Communication was excellent and staff very approachable.
19 August 2025
Staff are so friendly .
15 August 2025
Friendly and knowledgeable staff. Always a pleasant experience when visiting or calling.
12 August 2025
Excellent as always
10 August 2025
Would have preferred an appointment sooner than the 7 month wait. I was told on the phone when booking the inside of the car would be cleaned too which it wasn't so unsure if there was a miscommunication.
07 August 2025
Arnold Clark in Irvine have been fantastic. When my car was due its service (and recall check) they arranged to pick my car up from my home in Largs and return it once the work was completed. The staff were very very helpful.
05 August 2025
Efficiency
04 August 2025
Job done as requiree
04 August 2025
Made it easy, helpful, very service oriented and courteous.
04 August 2025
Always made to feel very important and can't do enough for us
03 August 2025
The customer service representatives who were dealing with my repair kept me informed regularly of the progress even when there was nothing to report. This made me feel fully informed of what was happening.
09 August 2025
Great staff, very helpful