OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
50 ratings and 36 comments received in the last 90 days.
28 November 2025
Purchase great Handover a little rushed
17 November 2025
Had a lovely coffee and a chat with the charasmatic sales manager whilst the final details were sorted out. Laura was very helpful completing the handover and Rebecca was extremely helpful with the new tech in the car.
03 November 2025
Picked up car - charging cable missing, all tyres at wrong pressure which we didn't know till we had driven home. No floor mats. Sat Nav map 8 years out of date.
01 November 2025
very helpful and patient staff
16 October 2025
Simple and easy process and using the app helps streamline and make things more efficient when picking up a new car
03 October 2025
The centre was great to deal with especially Calum who was so attentive to every detail
03 October 2025
Great service
24 September 2025
As above
21 September 2025
Everything seemed really straightforward with the exchange of cars and the customer service is always fab
02 December 2025
Extremely satisfied with the work done and the updates
02 December 2025
When I questioned the cost to fix a software problem with an update I was told updates are cost items not covered by waranty or subscription. From the way the answer was given I new I was going to get no other answer from the member of staff dealing.
30 November 2025
First class customer service
22 November 2025
Excellent as always from the service team
22 November 2025
Service was great
13 November 2025
The problem was fixed
07 November 2025
The car was returned within 2 days.collected Monday and returned Wednesday. The lady, Dawn, who dealt with me was professional, efficient and extremely pleasant and kind.
28 October 2025
satisfied with the service experience.
27 October 2025
From booking the service to collecting my car, everything was seamless
25 October 2025
The staff were very helpful and friendly. Keeping you up 2 date with the progress of the car.
FIND Arnold Clark Irvine.
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01294 440863
Irvine, Kilmarnock, Ayr, Kilwinning and Troon
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01294 440859
Irvine, Kilmarnock, Ayr, Kilwinning and Troon
03 December 2025
Laura was amazing as always in sorting everything