OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
54 ratings and 40 comments received in the last 90 days.
28 May 2026
Jennifer was terrific and helped us find the right car at the right price. We opted for a very stylish Mini Exclusive which really looks the part.
27 May 2026
Rebecca was excellent and knowledgeable
12 May 2026
excellent service from enquiry to hand over
08 May 2026
Fantastic from start to finish.
04 May 2026
Exceptional service and communication from Rebecca. Clear, concise and honest information without feeling pressured. A pleasure to deal with.
04 May 2026
Helpful and knowledgeable staff who never used 'hard sell tactics' during process.
30 April 2026
Absolutely exceptional customer service from Laura McLean
28 April 2026
Unbelievable personalised, professional support by Jennifer Cunningham. Nothing was a problem and she was always available to answer queries, even on her days off she was contactable by e mail. That is total commitment to your organisation.
14 April 2026
Staff member I dealt with, Laura McLean, was fantastic throughout. Kept me up to date and was a pleasure to deal with at pick up.
29 May 2026
Took 4 days to get a tyre... felt bmw were taking advantage of motabilty. 2 mot tests and a new tyre.. To get extra money of them. Shocking.
17 May 2026
Service staff always very accommodating. Car was fitted in as it was AA rescue. Job was completed satisfactorily and communication was good.
17 May 2026
So convenient, my car was collected and dropped off. I was kept fully informed about what was happening with my car.
15 May 2026
Friendly reception staff, and speedy service from the guys doing the work on my car
12 May 2026
Everything went smoothly
12 May 2026
Excellent service from car being picked up to delivery. Special mention to Linzi who was very helpful throughout.
09 May 2026
Courteous, explained repair needed, phoned or text when car was ready
04 May 2026
Good service, quick and easy process. Decent value.
02 May 2026
Fantastic service
29 April 2026
Very friendly helpful staff and great service
FIND Arnold Clark Irvine.
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01294 440863
Irvine and the surrounding areas, including Kilmarnock, Ayr, Kilwinning and Troon
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01294 440859
Irvine and the surrounding areas, including Kilmarnock, Ayr, Kilwinning and Troon
31 May 2026
Bit overcome with the key idea but getting there