OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
58 ratings and 37 comments received in the last 90 days.
14 June 2025
Fantastic
11 June 2025
Laura the advisor was extremely knowledgeable and helpful and is a real asset to Fairbairns in Irvine.
06 June 2025
Communication was excellent and staff very approachable.
17 May 2025
It was one of the easiest cars I've ever bought
16 May 2025
Laura was excellent as always, would give her 20 if I could!!
30 April 2025
Laura was lovely and made the whole experience very smooth. She was also very knowledgeable about the tech in the car.
07 July 2025
Jamie was super helpful and efficient and did everything he could to ensure the recall process was sorted quickly
07 July 2025
Car came out performing worse than before it went in for recall. Had to go back next day for mechanic to sort the fault he had created.
06 July 2025
Few days before someone contacted my sons mobile with regards to this car, not sure why he was contacted. I asked the girl to check contact details before i left garage and made sure she had my phone, despite this he still got he update texts.
03 July 2025
Nice, helpful and friendly staff.
02 July 2025
Staff all very helpful and friendly.
01 July 2025
Didn't have to wait all pretty speedy
01 July 2025
Happy with my service
27 June 2025
The service advisor Dawan explained all the items which being carried out on their service to my car Dawn is very experienced in all aspects of servicing
25 June 2025
They've been great to deal with, everyone we've met has taken time and worked with us.
22 June 2025
Lovely staff
15 June 2025
My sales consultant, Callum was excellent throughout.