OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
69 ratings and 54 comments received in the last 90 days.
25 August 2026
Straight away Jennifer advised me on the best mini for my needs. She was very clear on the process.
04 August 2026
The whole experience went very smoothly
04 August 2026
Sales person Rebecca out standing. Could not have been more helpful to me. Positively knows her product, such a nice person to deal with.
04 August 2026
The service from Laura at the dealership was fantastic, she answered all our questions and made the whole experience a pleasure. The only reason it's not 5 stars is the delay in the delivery of the vehicle.
03 August 2026
Laura just made the process of buying a new car so easy and stress free. Picking it up was also stress free and an enjoyable experience. Thank you Laura!
03 August 2026
I had a great experience picking and ordering my new car, Jennifer was excellent she made me feel at ease straight away as this is my first car, Jennifer made the process so easy and straightforward with no stress whatsoever.
02 August 2026
people lovely at arnold clarke especially Rebecca Moore
25 July 2026
Very simple to enquire and purchase
22 July 2026
Rebecca the consultant was friendly and helpful
06 September 2026
I called to arrange a service for my car. I asked if I could drop the can off the light before the service, as I live in Largs. The stall member called me when the service was done and arranged for me to collect my car. She was very helpful.
30 August 2026
No complaints
27 August 2026
In general happy with the reception except I wasn't aware that despite having an appointment for my car to be checked I could not wait in reception until it was done.
24 August 2026
Service receptionist pleasant and efficient.
24 August 2026
Friendly and competent
23 August 2026
No problems. Dealt with smoothly. Helpful and friendly.
20 August 2026
My car needed a replacement part under warranty. Service Dept checked over tyres, brake pads and gave it a wash. Couldn't fault the service I received
19 August 2026
Great service completed well on time
16 August 2026
Found the staff efficient and effective. They informed me what was happening in a friendly manner at all times . The car was clean on return . However the car has not been repaired as water still getting in footwell.
16 August 2026
Best customer service at mini . Nothing is to much trouble and staff are always cheerful .
FIND Arnold Clark Irvine.
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01294 440863
Irvine and the surrounding areas, including Kilmarnock, Ayr, Kilwinning and Troon
Address
- Ayr Road, Irvine, KA12 8BZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01294 440859
Irvine and the surrounding areas, including Kilmarnock, Ayr, Kilwinning and Troon
31 August 2026
Everything went smooth from start to finish